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Why are some files, images, or exhibits missing from my exam?

Files occasionally become corrupt during the download process. To restore missing files, images, or exhibits, please update the software. To update the software, you should do the following: First, select the exam that is missing images or exhibits from the My Exams tab and then click the Exam Tools button. From this menu, click Update current exam to begin the update.

Please allow the update to complete; you will see a message or pop-up box stating that your exam is now up to date. This should resolve any issue you have with the files, images, or exhibits.