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Cisco > Collaboration > ACUCM with AUC Training

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ACUCM with AUC Training

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ACUCM with AUC Training

About This IT Training:

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Certifications: Collaboration
Single-User License  

ACUCM with AUC Training | Administering Cisco Unified Communications Manager and Unity Connection

ACUCM with AUC Training (Administering Cisco Unified Communications Manager and Unity Connection) is a five-day instructor-led course that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager (CUCM) System. This course teaches the concepts of IP telephony based in system administration, including its function, features and configuration.

This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources and phone features, which are all important to supporting IP telephony in the enterprise network. This UCS training course focuses on Cisco Unified Communications Manager v11 x. All labs are using CUCM v11.x.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches or Cisco IOS software configuration.

What's Included

  • Comprehensive study materials including official Cisco courseware
  • Remote lab access during class

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  • Basic knowledge of IP and networking or voice networks is suggested but not required.
  • Basic understanding of fundamental terms and concepts of computer networking, including LANs, WANs and IP switching and routing is required.
  • Basic knowledge of traditional public switched telephone network (PSTN) operations and technologies, including private branch exchange (PBX) and voice-mail administration tasks is required.
  • Basic understanding of Cisco Unified Communications Manager (CUCM) is required.

Course Objectives

After completing this course, you will be able to:
  • Describe the CUCM network, service and features.
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network.
  • Describe user configuration and the user web interface.
  • Explain basic phone options and the use of the Bulk Administration Tool (BAT).
  • Explain the route plan and on-net/off-net calling.
  • Describe the various media resources, including conferencing and Music on Hold (MOH).
  • Describe the basic phone features and use of hunt groups.
  • Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system.
  • Describe the components that are required for user call processing by Cisco Unity Connection.
  • Implement the various features and options that are available to users in Cisco Unity Connection.
  • Use the various applications, tools and reports that are available in Cisco Unity Connection.

Course Outline


  • Module 1: Introduction to IP Telephony
  • Module 2: Defining the Basic Configuration
  • Module 3: User Administration
  • Module 4: Exploring Phone Registration and Cisco Unified IP Phones
  • Module 5: Basic Route Plan Configuration
  • Module 6: Route Filters and Digit Manipulation
  • Module 7: Class of Control
  • Module 8: Understanding Media Resources
  • Module 9: Features and Services


  • Module 1: Introduction to Cisco Unity Connection
  • Module 2: Configuration of Users and Contacts
  • Module 3: Implementation of Features
  • Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
  • Cisco Unified Communications Solutions Maintenance
  • Lesson 1: Understanding CUCM Reports
  • Generating Reports on CUCM
  • Analyzing Generated Reports
  • Lesson 2: Understanding the Call Detail Record Analysis and Reporting Tool (CAR)
  • CUCM CAR Tool Overview
  • CDR Management and System Settings
  • Generating CDR Reports
  • Lesson 3: Monitoring the System with Cisco Unified Real-Time Monitoring Tool (RTMT)
  • Cisco Unified RTMT Overview
  • Monitoring the System with Cisco Unified RTMT
  • Monitoring CUCM with Cisco Unified RTMT


Lab 1: Generating CUCM Reports
Lab 2: Generating CUCM CAR Tool Reports
Lab 3: Monitoring the System with Cisco Unified RTMT

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